Shift Lead

The role

As a Shift Lead, you will run the bakery during your shift, day or night. You will lead the cookie crew, serve customers, and keep operations running smoothly.

What you will do

• Provide excellent customer service and quality products to guests
• Support store leadership by maintaining operations, communicating key information, and monitoring production efficiency
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Lead and work alongside the Cookie Crew
• Keep a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits
• Help train and coach team members

Required qualifications

• At least 1 year of working experience in a customer-service-focused role
• Point of sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient
• Detail-focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time work schedules
• Excellent training and mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• Free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room and now has over 300 stores globally. It is headquartered in Philadelphia, Pa., and also runs a growing nationwide shipping and gifting business.