Shift Lead

The role

You will lead a shift at a late-night bakery. You will serve customers, bake, and guide the cookie crew team. You will also manage cash and keep the store running to company standards.

What you will do

• Provide customer service and quality products to all guests
• Support store leadership and keep operations running during your shift
• Monitor production efficiency
• Hold the team accountable to company standards and procedures
• Help train and coach team members
• Prioritize and delegate baking, cashiering, packaging and cleaning
• Work alongside the Cookie Crew
• Keep a safe, clean environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient demeanor
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time work schedules
• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Employee discount
• Free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies is a late-night sweet treats company that is growing quickly across the country. It is opening a new store on Granby St. in Norfolk, VA.