Shift Leader

The role

As a Shift Leader, you lead the bakery during your shift and work alongside your Cookie Crew. You bake and pack orders, coach teammates, and keep the bakery running smoothly while delivering a strong guest experience.

What you will do

• Lead bakery operations during your shift and ensure an exceptional guest experience.
• Bake, package, and prepare orders while providing guest service.
• Coach and motivate Cookie Crew members with direction, feedback, and support.
• Prioritize and delegate tasks to meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Stand and walk for up to 8 hours per shift
• Lift, carry, push, and pull up to 30 pounds regularly; occasionally up to 50 pounds with assistance
• Frequently reach, bend, stoop, twist, kneel, and lift
• Work around ovens, freezers, and refrigeration units with varying temperatures
• Safely operate kitchen equipment and read order screens, recipes, and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 years of age or older.
• Employment is contingent upon successful background checks, employment verification, and other pre-employment requirements.
• Ability to obtain any required food safety certifications applicable to the location.

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. The brand is known for warm cookie delivery, all day and late into the night.