Store Operations Manager (GM)

The role

Lead the team at the Athens, OH store as its manager. You will hire and coach part-time hourly staff and drive service, cookie quality, sales and store cleanliness.

What you will do

• Hire, coach and develop a diverse part-time hourly staff, including Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead food quality, customer service, employee friendliness and store cleanliness through the team.
• Build a culture of excellence that prioritizes cookie quality, customer service and sales performance.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs and contests.

Required qualifications

• 3+ years of management or leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts from Thursday to Sunday.
• Benevolent leadership style with a player-coach mentality.
• An innate sense of hospitality and ability to deliver exceptional customer service.
• Solid technical skills with restaurant or retail business software, MS Outlook, Excel and MS Teams.
• Prior experience hiring employees using an Applicant Tracking System.

Nice to have

• Familiarity with commercial convection ovens.

Benefits

• Competitive base salary plus quarterly bonus.
• $50.00 per month cellphone data plan stipend.
• Medical, dental, vision and pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation.
• 2 paid Insomnia Personal Days of Wellness.
• Paid sick leave.
• Enrollment in Cookie College learning and training platform.
• Free cookies and awesome swag.

Before you apply

• Hiring is done through an Applicant Tracking System.

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 300 stores globally. It is headquartered in Philadelphia, PA and runs a bakery and delivery concept with a nationwide shipping and gifting portfolio.