Shift Leader

The role

As a Shift Leader at the Dover store, you lead bakery operations during your shift. You bake and package orders, serve guests, and coach the Cookie Crew team.

What you will do

• Lead bakery operations during your shift and deliver a good guest experience from start to finish
• Bake, package and prepare orders
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks to meet guest demand
• Maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and work with store leadership
• Help wherever needed to keep the team succeeding

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to stand and walk up to 8 hours per shift
• Ability to lift and carry up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Ability to work around ovens, freezers and refrigeration units
• Ability to perform essential functions with or without reasonable accommodation

Nice to have

• Point of Sale systems experience
• Outgoing, friendly and patient demeanor
• Detail focused and results-oriented
• Ability to lead by example and motivate others

Benefits

• Flexible part-time schedules
• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift

Before you apply

• Must be legally eligible to work in the United States
• Employment is contingent on successful background checks and other pre-employment requirements permitted by law

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is an Equal Opportunity Employer.