Shift Leader

The role

You will lead the bakery during your shift and make sure the store runs well and guests get great service. You will bake, package and prepare orders, and coach and delegate tasks to the Cookie Crew team.

What you will do

• Lead bakery operations during your shift and ensure an exceptional guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks to keep operations efficient and meet guest demand
• Help maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate important updates and partner with store leadership
• Monitor production efficiency and assist in training and coaching team members
• Jump in wherever needed to help your team succeed

Required qualifications

• At least 1 year of experience in a customer service focused role (retail, restaurant, hospitality or similar)
• Point of Sale systems experience
• Strong communication, time management, organization and people skills
• Outgoing, friendly and patient demeanor
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Ability to work around ovens, freezers and refrigeration units
• Legally eligible to work in the United States
• Must be 18 years of age or older

Benefits

• Flexible part-time work schedules
• Pay-on-Demand: get paid daily for your shift earnings from the day before
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift
• Competitive hourly pay

Before you apply

• Must be 18 years or older to be employed
• Legally eligible to work in the United States
• Employment is contingent on successful background checks and employment verification
• Any required food safety certification must be obtained

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. It is known for warm cookie bakery and delivery service.