Shift Lead

The role

You will lead the bakery during your shift, working alongside the Cookie Crew to bake, pack and deliver orders and give guests an exceptional experience. You will coach teammates, keep operations running smoothly and help maintain product quality, food safety and speed of service.

What you will do

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Stand and walk for extended periods (up to 8 hours per shift)
• Frequently reach, bend, stoop, twist, kneel and lift
• Lift, carry, push and pull up to 30 pounds regularly; occasionally lift up to 50 pounds with assistance
• Use hands and fingers to handle bakery equipment, food products and a point-of-sale system
• Work in varying temperatures, including around ovens, freezers and refrigeration units

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day!)
• Flexible scheduling
• Employee discount (free cookies!)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 years of age or older
• Must be able to obtain any required food safety certifications for the location
• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law
• Available for evening, late-night, weekend and holiday shifts

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. It is a bakery and delivery brand known for warm cookies available all day and late into the night.