Store Operations Manager (GM)

The role

Own the day-to-day operation of the Evanston, IL bakery. Hire, coach and develop a team of Shift Leaders, Cookie Crew and Delivery Drivers, and drive sales and guest experience.

What you will do

• Own the day-to-day operation of the bakery and make sure every shift is staffed and set up.
• Maintain standards for cookie quality, speed, accuracy, cleanliness and food safety.
• Own scheduling and labor, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation, shrink and bakery controls.
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers.
• Provide regular coaching and real-time feedback to team members.
• Build a talent pipeline and create career growth for team members.
• Own the bakery's sales results and take action to reach goals.
• Partner with the District Manager to solve problems and improve the bakery.
• Run local community connections and marketing activities.

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or a similar fast-paced customer-facing environment.
• Availability for 2-3 mid-to-late shifts Thursday to Sunday.
• Hands-on, player-coach leadership style.
• A track record of hiring, coaching, developing and retaining teams.
• A natural sense of hospitality and commitment to a great guest experience.
• Strong business acumen and the ability to turn goals into action.
• Strong communication, organization and problem-solving skills.
• Comfort learning and using restaurant or retail technology and business systems.
• Ability to obtain any food safety certifications required for the location.
• Ability to perform the essential functions with or without reasonable accommodation.
• Ability to stand and walk up to 8 hours per shift, lift up to 30 pounds regularly and up to 50 pounds with assistance.
• Ability to work nights and weekends.

Nice to have

• Familiarity with commercial convection ovens.
• Proficiency with MS Outlook, Excel and MS Teams.
• Prior experience hiring with an Applicant Tracking System.

Benefits

• Competitive base pay plus quarterly performance bonus opportunity.
• Monthly cell phone stipend of $50.
• Early wage access, paid the next day.
• Employee discount and free cookies.
• Medical, dental, vision and pet insurance.
• 401k with company match.
• 2 weeks paid vacation.
• 2 paid Insomnia Personal Days of Wellness.
• Paid sick leave.
• Enrollment in Cookie College learning and training platform.
• Career development and advancement opportunities.
• Swag and other perks.

Before you apply

• Employment is contingent on successful completion of background checks, employment verification and other pre-employment requirements permitted by law.

About the company

Insomnia Cookies was founded in a college dorm room and now has over 350 stores globally. It runs a bakery and delivery concept known for warm cookies available all day and late into the night.