Shift Leader

The role

You will lead a shift at the bakery, taking charge of orders, baking, customer service and the cookie crew team. You will also help predict business flow, keep operations running and coach team members.

What you will do

• Provide excellent customer service and quality products to guests
• Support store leadership by maintaining operations, communicating key information and monitoring production efficiency
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Support and work alongside the Cookie Crew
• Provide a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits
• Hold the team accountable to company standards and procedures
• Help train and coach team members
• Other duties as assigned

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Pay on Demand: get earned wages at the end of the day
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing, reputable company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount
• Free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room and is now a bakery and delivery brand with over 300 stores globally. It is headquartered in Philadelphia, Pa.