Shift Lead

The role

As the leader on duty, you will run bakery operations during your shift and make sure guests get great service. You will also bake and pack orders, coach the Cookie Crew, and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift for an exceptional guest experience.
• Bake, package and prepare orders while providing guest service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to meet guest demand.
• Help maintain product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift up to 30 pounds regularly and up to 50 pounds with assistance
• Ability to reach, bend, stoop, twist, kneel and lift frequently
• Ability to use hands and fingers for bakery equipment, food and a point-of-sale system
• Ability to work around ovens, freezers and refrigeration units
• Ability to read order screens, recipes and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount

Before you apply

• Must be 18 years of age or older.
• Employment is contingent on background checks and employment verification.
• Any required food safety certification must be obtained for the location.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. Many Assistant Managers and Store Managers started as Shift Leaders.