Cookie Crew

The role

You will greet and serve customers at the front of the store and help them with their orders. You will also bake the store's cookies and keep the bakery clean.

What you will do

• Greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer questions, and repeat orders for accuracy
• Give each customer a warm experience in person and over the phone
• Bake cookies to perfection and scoop ice cream
• Make sure delivery orders are packaged correctly and sent out fast and warm
• Handle cash and payments accurately, with no shortages or overages
• Clean, sanitize, and maintain the bakery
• Other duties as assigned

Required qualifications

• Personable, genuine, outgoing demeanor
• Customer service focused and willing to exceed guest expectations
• Great communication, organizational and math skills
• Able to lift boxes of product up to 40 lb
• Must be 18 years or older
• Able to work nights, weekends and holidays
• Legally eligible to work in the United States

Nice to have

• At least 6 months of experience in a customer service focused role

Benefits

• Pay-on-Demand: get paid daily for the previous shift's total earnings
• Paid vacation and sick time off
• Pet insurance
• Interactive training and mentorship
• Job stability with a growing, reputable company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room in 1995 and is known for warm, delivered cookies. It has more than 300 stores globally and is headquartered in Philadelphia, Pa.