Store Operations Manager (GM)

The role

You will run the day-to-day operation of a cookie bakery, including staffing, quality, inventory and guest experience. You will hire, coach and develop a team of shift leaders, cookie crew and delivery drivers, and own the bakery's sales and operational results.

What you will do

• Own the day-to-day operation of the bakery, ensuring every shift is staffed, prepared and set up for success.
• Maintain standards for cookie quality, speed, accuracy, cleanliness and food safety.
• Own scheduling and labor, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation, shrink and bakery controls.
• Set the standard for hospitality and coach the team to deliver friendly, fast service.
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers.
• Develop Shift Leaders who can lead shifts, coach teams and solve problems.
• Take ownership of bakery sales and key performance measures and act to hit goals.
• Partner with the District Manager and field leadership to improve the bakery.
• Execute local marketing activities that drive awareness, traffic and sales.

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment.
• Availability for 2 to 3 mid-to-late shifts from Thursday to Sunday.
• A hands-on, player-coach leadership style.
• A track record of hiring, coaching, developing and retaining teams.
• A natural sense of hospitality and commitment to an exceptional guest experience.
• Strong business acumen and ability to turn goals into action.
• Strong communication, organization and problem-solving skills.
• Comfort learning and using restaurant or retail technology and business systems.
• Ability to obtain any required food safety certifications for the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Ability to stand and walk up to 8 hours per shift and lift up to 30 pounds regularly, with occasional lifts up to 50 pounds with assistance.
• Ability to work nights and weekends.

Benefits

• Competitive base pay plus quarterly performance bonus opportunity
• Monthly cell phone stipend
• Early wage access (get paid the next day)
• Employee discount (free cookies)
• Career development and advancement opportunities
• Medical, dental and vision benefits
• 401k company match, beginning 30 days after employment

Before you apply

• Employment is contingent on successful completion of background checks and employment verification.

About the company

Insomnia Cookies was founded in a college dorm room by Seth Berkowitz and has grown to over 350 stores globally. It is known for warm cookie bakery and delivery.