Shift Lead

The role

As a Shift Leader, you lead bakery operations during your shift, including baking, packing orders, serving guests and coaching the Cookie Crew. You also manage cash handling, deposits and keeping the bakery running to standard. The posting is for a new location in Fresh Meadows, NY (Queens).

What you will do

• Lead bakery operations during your shift for a strong guest experience
• Bake, package and prepare orders while serving guests
• Coach and motivate Cookie Crew members
• Prioritize and delegate tasks to meet guest demand
• Maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Jump in wherever needed to help the team succeed

Required qualifications

• At least 1 year of experience in a customer service focused role (retail, restaurant, hospitality or similar)
• Point of Sale systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient demeanor
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Strong organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for exceptional guest experiences
• Ability to obtain any required food safety certifications for the location
• Ability to lift up to 40 lbs
• Ability to stand and walk for up to 8 hours per shift

Benefits

• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Early Wage Access
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift
• Flexible scheduling

Before you apply

• Must be 18 years or older
• Must be legally eligible to work in the United States
• Employment is contingent on background checks and employment verification

About the company

Insomnia Cookies is a late-night bakery and delivery brand founded in a college dorm room, with over 350 stores globally. The company describes itself as one of the fastest growing late-night sweet indulgence companies in the country.