Shift Leader

The role

As a Shift Leader, you run the bakery during your shift, day or night. You lead the cookie crew, take customer orders, bake, and keep the store running well.

What you will do

• Provide customer service and quality products to all guests.
• Maintain store operations during your shift and communicate key information.
• Monitor production efficiency.
• Hold the team accountable to company standards and procedures.
• Help train and coach team members.
• Prioritize and delegate baking, cashiering, packaging and cleaning tasks.
• Work alongside the Cookie Crew.
• Keep a safe, clean environment and follow safe food handling practices.
• Manage cash handling and deposits.

Required qualifications

• At least 1 year of working experience in a customer service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management and people skills.
• Outgoing, friendly and patient.
• Detail focused and results-oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Benefits

• Flexible part-time work schedules.
• Paid vacation and sick time off.
• Interactive training and mentorship.
• Pet insurance.
• Job stability with a rapidly growing company.
• Achievable growth and promotion opportunities.
• Fun, exciting team environment.
• Employee discount and free cookies with every shift.

Before you apply

• You must be 18 or older to be employed.
• You must be legally eligible to work in the United States.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room. It has over 300 stores globally and is headquartered in Philadelphia, Pa.