Shift Lead

The role

As a Shift Lead, you will lead bakery operations during your shift, working alongside the Cookie Crew to bake, pack and deliver orders and give guests a great experience. You will also coach teammates and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift for an exceptional guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks to meet guest demand efficiently
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Jump in wherever needed to help your team succeed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly; up to 50 pounds occasionally with assistance
• Reach, bend, stoop, twist, kneel and lift frequently
• Use hands and fingers to handle bakery equipment, food and a point-of-sale system
• Work around ovens, freezers and refrigeration with varying temperatures
• Safely operate kitchen equipment per company procedures

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount

Before you apply

• Must be 18 years of age or older
• Employment is contingent on successful background checks and employment verification
• Reasonable accommodation is available during the application and hiring process

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is an Equal Opportunity Employer.