Shift Leader

The role

As a Shift Leader, you lead bakery operations during your shift, including baking, packing orders, and serving guests. You also coach and direct the Cookie Crew team and handle cash and deposits.

What you will do

• Lead bakery operations during your shift and deliver an exceptional guest experience
• Bake, package and prepare orders while serving guests
• Coach and motivate Cookie Crew members
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Monitor production efficiency and hold the team to company standards

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift up to 30 pounds regularly and up to 50 pounds with assistance
• Ability to work around ovens, freezers and refrigeration units
• Ability to use a point-of-sale system
• Legally eligible to work in the United States
• Ability to perform essential functions with or without reasonable accommodation

Nice to have

• Point of Sale systems experience
• Ability to lead by example and motivate others

Benefits

• Pay rate of $17.00/hr
• Flexible part-time schedules
• Paid time off and paid sick time
• Excellent training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Early Wage Access, paid the next day
• Employee discount (free cookies)
• Free cookies with every shift

Before you apply

• Must be 18 years or older
• Legally eligible to work in the United States
• Employment is contingent on background checks and employment verification
• Ability to obtain any required food safety certifications for the location

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is an Equal Opportunity Employer.