Shift Leader

The role

As a Shift Leader at the Phoenixville store, you lead bakery operations during your shift, including baking, packing orders and serving guests. You also coach and delegate tasks to the Cookie Crew team.

What you will do

• Lead bakery operations during your shift and deliver an exceptional guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction and feedback
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Maintain standards for product quality, food safety, cleanliness and speed of service
• Manage cash handling, register accountability and deposits
• Communicate updates and partner with store leadership
• Monitor production efficiency and hold the team to company standards

Required qualifications

• At least 1 year of experience in a customer service or customer-focused role (retail, restaurant, hospitality)
• Strong communication, organization, time management and problem-solving skills
• Point of Sale systems experience
• Ability to thrive in a fast-paced, team-oriented environment
• Positive, outgoing, friendly and patient attitude
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 lbs regularly
• Ability to obtain any required food safety certifications for the location
• Must be 18 years of age or older

Benefits

• Pay on Demand: get earned wages at the end of the day
• Early Wage Access: get paid the next day
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift
• Flexible scheduling

Before you apply

• Must be legally eligible to work in the United States
• Must be 18 years or older to be employed
• Employment is contingent on background checks and employment verification

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is known for warm cookies delivered all day and late into the night.