Shift Leader

The role

You will lead a shift at a bakery store, guiding the team on production, customer service and cash handling. You will also build orders, suggest add-ons to customers, and bake.

What you will do

• Provide customer service and quality products to all guests
• Support store leadership: maintain operations, communicate key information, monitor production efficiency
• Hold the team accountable to company standards and procedures
• Help train and coach team members
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Lead the Cookie Crew team and work alongside them
• Keep a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits
• Build orders and suggest add-on sales to customers
• Bake

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time work schedules
• Excellent training and mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• Free cookies with every shift

Before you apply

• You must be 18 years or older to be employed
• You must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room and is known for its warm cookie delivery. It has over 300 stores globally and is headquartered in Philadelphia, Pa.