Shift Leader

The role

You will lead the bakery during your shift, baking, packing orders, serving guests and coaching the Cookie Crew team. You will also handle cash, keep standards for quality, food safety and cleanliness, and help the store run well. Shifts include evenings, late nights, weekends and holidays.

What you will do

• Lead bakery operations during your shift.
• Bake, package and prepare orders while serving guests.
• Coach and motivate Cookie Crew members.
• Prioritize and delegate tasks to meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate updates and partner with store leadership.
• Help wherever needed on the team.

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused role
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for guest experience
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to lift up to 40 lbs.
• Ability to perform essential functions with or without reasonable accommodation
• Legally eligible to work in the United States
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 lbs regularly, and up to 50 lbs occasionally with assistance
• Work around ovens, freezers and refrigeration units

Nice to have

• Point of Sale systems experience
• Detail focused and results-oriented
• Ability to lead by example and motivate others

Benefits

• Flexible part-time schedules
• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift
• Early wage access

Before you apply

• Must be 18 or older
• Must be legally eligible to work in the United States
• Background checks and employment verification are required

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It describes itself as a fast-growing bakery brand in the United States.