Shift Lead

The role

As Shift Lead, you lead the bakery on your shift and work side-by-side with your Cookie Crew. You will bake and pack orders, coach teammates, and keep guest service and operations running smoothly.

What you will do

• Lead bakery operations during your shift for an exceptional guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction and feedback
• Prioritize and delegate tasks to meet guest demand
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Jump in wherever needed to help your team succeed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform essential functions with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Lift and carry up to 30 pounds regularly and up to 50 pounds with assistance
• Work around ovens, freezers and refrigeration with varying temperatures
• Read order screens, recipes and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)

Before you apply

• Must be 18 or older
• Employment is contingent on background checks and employment verification
• Any required food safety certifications must be obtained

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. Many Assistant Managers and Store Managers started as Shift Leaders.