Shift Lead

The role

As a Shift Leader, you run a bakery shift at the Boone store, day or night. You lead the cookie crew, handle customers, and keep operations, production and cash handling on track.

What you will do

• Provide excellent customer service and quality products to guests.
• Maintain operations during your shift and communicate pertinent information.
• Monitor production efficiency.
• Hold the team accountable to company standards and procedures.
• Assist in training and coaching team members.
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment and follow safe food handling practices.
• Manage cash handling and deposits.

Required qualifications

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management and people skills.
• Outgoing, friendly and patient.
• Detail focused and results-oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older.

Benefits

• Paid vacation and sick time off.
• Pay-on-Demand: get paid daily for the previous day's shift earnings.
• Interactive training and mentorship.
• Pet insurance.
• Job stability with a rapidly growing company.
• Achievable growth and promotion opportunities.
• Fun, exciting team environment.
• Employee discount.
• Free cookies with every shift.

Before you apply

• Must be 18 years or older to be employed.
• Must be legally eligible to work in the United States.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 300 stores globally. It is headquartered in Philadelphia, Pa.