Shift Leader

The role

You will lead a shift at Insomnia Cookies, one of the fastest growing late-night bakeries. You will lead the cookie crew, handle customers and baking, and keep the store running well during your shift.

What you will do

• Provide excellent customer service and quality products to guests throughout their visit.
• Support store leadership by maintaining operations during your shift and communicating key information.
• Monitor production efficiency and hold the team accountable to company standards and procedures.
• Help train and coach team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning.
• Lead the cookie crew and work alongside them.
• Keep a safe, clean working environment and follow safe food handling practices.
• Manage cash handling and deposits, and other duties as assigned.

Required qualifications

• At least 1 year of working experience in a customer service focused role.
• Point of Sale systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, and patient demeanor.
• Detail focused and results-oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older.

Benefits

• Pay-on-demand daily pay.
• Paid vacation and sick time off.
• Interactive training and mentorship.
• Pet insurance.
• Job stability with a rapidly growing, reputable company.
• Achievable growth and promotion opportunities.
• Fun, exciting team environment.
• Employee discount and free cookies with every shift.

Before you apply

• Must be 18 years or older to be employed.
• Must be legally eligible to work in the United States.

About the company

Insomnia Cookies is a late-night sweet indulgence company described as one of the fastest growing in the country. The company is actively hiring Shift Leaders for its new Universal City Walk location.