Shift Leader

The role

As a Shift Leader, you lead bakery operations during your shift and work alongside the Cookie Crew to bake, pack and deliver cookies and an exceptional guest experience. You coach teammates, manage tasks and handle cash and register accountability.

What you will do

• Lead bakery operations during your shift for an exceptional guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks to meet guest demand
• Help maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Jump in wherever needed to help the team succeed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform essential functions with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Frequently reach, bend, stoop, twist, kneel and lift
• Lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Work around ovens, freezers and refrigeration with varying temperatures

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career
• Many Assistant Managers and Store Managers began as Shift Leaders

Before you apply

• Must be 18 years of age or older
• Employment is contingent on background checks, employment verification and other pre-employment requirements permitted by law
• Any required food safety certification must be obtained for the location

About the company

Insomnia Cookies was founded in a college dorm room and now operates over 350 stores globally as a bakery and delivery brand. The company describes itself as an Equal Opportunity Employer.