Shift Leader

The role

As a Shift Leader, you lead bakery operations during your shift and work alongside your Cookie Crew to bake, package and deliver cookies and an exceptional guest experience. You coach teammates, manage tasks and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift for an exceptional guest experience.
• Bake, package and prepare orders while providing guest service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to meet guest demand efficiently.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Frequently reach, bend, stoop, twist, kneel and lift
• Lift, carry, push and pull up to 30 pounds regularly; occasionally lift up to 50 pounds with assistance
• Use hands and fingers to handle bakery equipment, food and a point-of-sale system
• Work around varying temperatures, including ovens, freezers and refrigeration units

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career
• Path to Assistant Manager and Store Manager roles

Before you apply

• Must be 18 years of age or older.
• Employment is contingent upon successful background checks, employment verification and other pre-employment requirements permitted by law.
• Any required food safety certifications for the location must be obtained.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. The company is an Equal Opportunity Employer.