Shift Leader

The role

You will lead a shift at the bakery, running operations and guiding the Cookie Crew team. You will also bake and package orders, serve guests and handle cash.

What you will do

• Lead bakery operations during your shift and deliver a good guest experience
• Bake, package and prepare orders while serving guests
• Coach and motivate Cookie Crew members with direction and feedback
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and work with store leadership
• Monitor production efficiency and hold the team to company standards and procedures
• Provide a safe, clean working environment and follow safe food handling practices
• Other duties as assigned

Required qualifications

• At least 1 year of experience in a customer-focused role in retail, restaurant, hospitality or similar
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any food safety certifications required for the location
• Ability to perform the essential functions of the position with or without reasonable accommodation
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Ability to work around ovens, freezers and refrigeration units at varying temperatures
• Ability to use a point-of-sale system and read order screens, recipes and safety information
• Legally eligible to work in the United States

Nice to have

• Point of Sale systems experience
• Ability to lead by example and motivate others

Benefits

• Flexible part-time schedules
• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift
• Early Wage Access (get paid the next day)

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States
• Employment is contingent on successful background checks and employment verification
• Food safety certification may be required, depending on the location

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. The company describes itself as a fast-growing bakery brand known for warm cookies delivered all day and late into the night.