Shift Lead

The role

You will lead a shift at the bakery, guiding the team and handling orders, baking, and customer service. You will also help keep store operations running and manage cash and deposits.

What you will do

• Provide customer service and quality products to guests
• Support store leadership and keep operations running during your shift
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Lead and work alongside the Cookie Crew
• Keep a safe, clean environment and follow safe food handling practices
• Manage cash handling and deposits
• Train and coach team members
• Monitor production efficiency and hold the team to company standards

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Excellent training and mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• Free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, now with over 300 stores globally. It is headquartered in Philadelphia, Pa.