Shift Leader

The role

As a Shift Leader, you will lead the bakery during your shift, day or night. You will guide customer service, baking, cashiering, packaging and cleaning, and help train and coach the team.

What you will do

• Provide excellent customer service and quality products to guests
• Support store leadership: keep operations running, communicate key information, monitor production efficiency
• Hold the team accountable to company standards and procedures
• Help train and coach team members
• Prioritize and delegate baking, cashiering, packaging and cleaning, leading the Cookie Crew
• Keep a safe, clean environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of customer service experience
• Point of Sale systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Excellent training and mentorship
• Job stability with a rapidly growing, reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• Free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 300 stores globally. It is known for its bakery and delivery concept and a growing nationwide shipping and gifting business.