Shift Leader

The role

As a Shift Leader, you will lead the bakery during your shift, day or night. You will manage the team, customer service, baking, cash handling and store operations.

What you will do

• Provide excellent customer service and quality products to guests
• Support store leadership by maintaining operations, communicating information and monitoring production efficiency
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning while leading the Cookie Crew
• Work alongside the Cookie Crew
• Provide a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits
• Help train and coach team members
• Hold the team accountable to company standards and procedures

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time work schedules
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount
• Free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States
• Insomnia Cookies complies with Philadelphia's Fair Chance Regulations

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 300 stores globally. It is headquartered in Philadelphia, PA.