Shift Lead

The role

You will lead the bakery during your shift and work alongside your Cookie Crew. You will bake and pack orders, coach teammates, and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift and ensure an exceptional guest experience
• Bake, package and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks to meet guest demand
• Help maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Jump in wherever needed to help your team succeed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Ability to obtain any required food safety certifications applicable to the location
• Ability to stand and walk up to 8 hours per shift
• Ability to lift up to 30 pounds regularly and up to 50 pounds occasionally with assistance
• Ability to work around ovens, freezers and refrigeration units and varying temperatures

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount

Before you apply

• Must be 18 years of age or older
• Employment is contingent on successful background checks and employment verification
• Any required food safety certifications must be obtained

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is an equal opportunity employer.