Store Operations Manager (GM)

The role

You will run the day-to-day operation of one Insomnia Cookies bakery in Columbus, OH. You will hire and coach a part-time hourly team, deliver a strong guest experience, and drive sales and operational results.

What you will do

• Own the day-to-day operation of the bakery, including staffing, preparation and shift setup.
• Maintain standards for cookie quality, speed, accuracy, cleanliness and food safety.
• Own scheduling and labor execution.
• Manage ordering, inventory accuracy, product rotation, shrink and bakery controls.
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers.
• Coach team members with real-time feedback and develop Shift Leaders.
• Take ownership of sales and key performance measures and act to reach goals.
• Create and execute local marketing activities and in-store recognition programs or contests.
• Partner with the District Manager and field leadership to improve the bakery.
• Stay close to the guest experience and take action when standards are missed.

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment.
• Availability for 2-3 mid-to-late shifts from Thursday to Sunday.
• Hands-on, player-coach leadership style.
• A track record of hiring, coaching, developing and retaining teams.
• A natural sense of hospitality and commitment to exceptional guest experience.
• Strong business acumen and ability to turn goals into action.
• Strong communication, organization and problem-solving skills.
• Comfort learning and using restaurant or retail technology and business systems.
• Ability to obtain any required food safety certifications for the location.
• Ability to perform the essential functions with or without reasonable accommodation.
• Ability to stand for up to 8 hours during a shift.
• Ability to lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds with assistance.

Nice to have

• Familiarity with commercial convection ovens.
• Proficiency with MS Outlook, Excel and MS Teams.
• Prior experience hiring with an Applicant Tracking System.

Benefits

• Competitive base pay plus quarterly performance bonus opportunity.
• $50 per month cellphone data plan stipend.
• Medical, dental, vision and pet insurance.
• 401k with company match.
• 2 weeks paid vacation.
• 2 paid Insomnia Personal Days of Wellness.
• Paid sick leave.
• Enrollment in Cookie College learning and training platform.
• Early wage access.
• Employee discount and free cookies.
• Career development and advancement opportunities.

Before you apply

• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law.
• Food safety certifications may be required for the location.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. The company is expanding and focuses on hospitality and a warm guest experience.