Shift Leader

The role

As a Shift Leader, you lead the bakery during your shift and make sure orders are built, baked and served well. You also coach the Cookie Crew team and keep the store running smoothly and safely.

What you will do

• Lead bakery operations during your shift and deliver an exceptional guest experience.
• Bake, package and prepare orders while providing excellent guest service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to meet guest demand efficiently.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate important updates and partner with store leadership.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment and follow safe food handling practices.
• Jump in wherever needed to help your team succeed.

Required qualifications

• At least 1 year of experience in a customer-focused role (retail, restaurant, hospitality or similar).
• Point of Sale systems experience.
• Strong communication, time management, organization, problem-solving and people skills.
• Outgoing, friendly and patient.
• Detail-focused and results-oriented.
• Ability to lead by example and motivate others.
• Ability to thrive in a fast-paced, team-oriented environment.
• Ability to lift up to 40 lbs.
• Ability to stand and walk for up to 8 hours per shift.
• Ability to lift, carry, push and pull up to 30 pounds regularly, and up to 50 pounds occasionally with assistance.
• Must be 18 years of age or older.
• Legally eligible to work in the United States.

Nice to have

• Ability to obtain any required food safety certifications for the location.

Benefits

• Flexible part-time schedules.
• Paid vacation and sick time off.
• Interactive training and mentorship.
• Pet insurance.
• Job stability with a rapidly growing company.
• Achievable growth and promotion opportunities.
• Fun, exciting team environment.
• Employee discount and free cookies with every shift.
• Early Wage Access (get paid the next day).
• Flexible scheduling.

Before you apply

• Must be 18 years of age or older.
• Must be legally eligible to work in the United States.
• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law.

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. It is a bakery and delivery brand known for warm cookies available all day and late into the night.