Shift Leader

The role

As a Shift Leader at the Ardmore store, you lead bakery operations during your shift. You bake, package and prepare orders, coach the Cookie Crew, and keep guest service and food safety standards up.

What you will do

• Lead bakery operations during your shift and deliver a strong guest experience
• Bake, package and prepare orders while serving guests
• Coach and motivate Cookie Crew members with direction and feedback
• Prioritize and delegate tasks to meet guest demand
• Help keep product quality, food safety, cleanliness and speed of service to standard
• Handle cash management, register accountability and deposits
• Communicate updates and work with store leadership
• Support the team wherever needed
• Monitor production efficiency and follow company procedures
• Train and coach team members

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused role
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for guest experience
• Point of Sale systems experience
• Ability to lift up to 40 lbs
• Ability to stand and walk up to 8 hours per shift
• Ability to lift and carry up to 30 lbs regularly and up to 50 lbs occasionally with assistance
• Ability to obtain any required food safety certifications for the location

Benefits

• Flexible part-time schedules
• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a growing company
• Growth and promotion opportunities
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 years or older
• Must be legally eligible to work in the United States
• Employment is contingent on background checks and employment verification

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is known for warm cookie delivery and a loyal customer following.