Shift Leader

The role

As the leader on duty, you will run bakery operations during your shift and make sure guests get a great experience. You will bake and pack orders alongside your Cookie Crew, and coach teammates.

What you will do

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Stand and walk for up to 8 hours per shift
• Lift, carry, push, and pull up to 30 pounds regularly; occasionally up to 50 pounds with assistance
• Frequently reach, bend, stoop, twist, kneel, and lift
• Work around ovens, freezers, and refrigeration units

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)

Before you apply

• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Employment is contingent on successful background checks and employment verification

About the company

Insomnia Cookies was founded in a college dorm room and has grown to over 350 stores globally. The brand runs bakery and delivery operations known for late-night and all-day cookie delivery.