Shift Leader

The role

As a Shift Leader, you lead the bakery during your shift and work alongside your Cookie Crew. You bake and pack orders, coach teammates, and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift and deliver an exceptional guest experience.
• Bake, package and prepare orders while providing guest service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly; occasionally up to 50 pounds with assistance
• Reach, bend, stoop, twist, kneel and lift frequently
• Use hands and fingers for bakery equipment, food and a point-of-sale system
• Work around varying temperatures, including ovens, freezers and refrigeration
• Read order screens, recipes and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 years of age or older.
• Employment is contingent upon successful background checks and employment verification.
• Food safety certifications may be required depending on the location.

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is an Equal Opportunity Employer.