Shift Lead

The role

You will lead a shift at an Insomnia Cookies bakery, day or night. You will handle customer service, baking, and building orders, and you will lead the cookie crew.

What you will do

• Provide customer service and quality products to all guests
• Support store leadership, monitor production efficiency, and communicate key information during your shift
• Prioritize and delegate baking, cashiering, packaging, and cleaning tasks
• Work alongside and lead the Cookie Crew team
• Provide a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits
• Help train and coach team members
• Hold the team accountable to company standards and procedures

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time work schedules
• Pay-on-Demand: get paid daily for the previous day's shift earnings
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Employee discount
• Free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies was founded in a college dorm room and has over 300 stores globally. It is headquartered in Philadelphia, Pa., and also offers a nationwide shipping and gifting business.