Shift Leader

The role

As a Shift Leader, you run the bakery during your shift, day or night. You lead the Cookie Crew, serve customers, and keep the store running to company standards.

What you will do

• Provide customer service and quality products to all guests
• Support store leadership by maintaining operations, communicating information, and monitoring production efficiency
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
• Support and work alongside the Cookie Crew
• Provide a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits
• Help train and coach team members

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing, friendly, and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

Benefits

• Paid time off and paid sick time
• Pet insurance
• Excellent training and mentorship
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Free cookies with every shift

Before you apply

• Must be 18 years or older
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 300 stores globally. It is headquartered in Philadelphia, Pa.