Shift Leader

Ithaca NY. Posted a month ago

The role

You will lead the bakery during your shift, working alongside the Cookie Crew to bake and pack orders and deliver an exceptional guest experience. You will coach teammates, delegate tasks and keep operations running smoothly.

What you will do

Lead bakery operations during your shift and ensure an exceptional guest experience.
Bake, package and prepare orders while providing guest service.
Coach and motivate Cookie Crew members with direction, feedback and support.
Prioritize and delegate tasks to meet guest demand.
Help maintain standards for product quality, food safety, cleanliness and speed of service.
Handle cash management, register accountability and deposits.
Communicate updates and partner with store leadership.
Jump in wherever needed to help your team succeed.

Required qualifications

1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
Strong communication, organization and problem-solving skills
Ability to thrive in a fast-paced, team-oriented environment
Positive attitude with a passion for delivering exceptional guest experiences
Ability to obtain any required food safety certifications applicable to the location
Ability to stand and walk for up to 8 hours per shift
Ability to lift, carry, push and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance
Ability to reach, bend, stoop, twist, kneel and lift frequently
Ability to work around ovens, freezers and refrigeration units
Ability to read order screens, recipes and safety information

Benefits

Competitive hourly pay
Early Wage Access (get paid the next day)
Flexible scheduling
Employee discount (free cookies)
Opportunity to grow into Assistant Manager or Store Manager roles

Before you apply

Must be 18 years of age or older
Employment is contingent on successful background checks and employment verification

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is an Equal Opportunity Employer.