Store Operations Manager (GM)

The role

You will run the day-to-day operation of the Indianapolis store, hiring and coaching part-time hourly staff and driving sales and guest experience. The role is hands-on and includes late-night and weekend shifts.

What you will do

• Hire, coach and develop part-time hourly staff: Shift Leaders, Cookie Crew and Delivery Drivers
• Own daily store operations, staffing and shift setup
• Maintain standards for cookie quality, speed, accuracy, cleanliness and food safety
• Own scheduling and labor execution
• Manage ordering, inventory accuracy, product rotation and shrink
• Deliver genuine hospitality and coach the team on guest service
• Own store sales and key performance measures
• Create and run local marketing drops and in-store recognition programs
• Build a talent pipeline and career opportunities for team members
• Work with the District Manager to solve problems and improve the store

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment
• Availability for 2-3 mid-to-late shifts Thursday through Sunday
• Hands-on, player-coach leadership style
• Track record of hiring, coaching, developing and retaining teams
• Natural sense of hospitality
• Strong business acumen and ability to turn goals into action
• Strong communication, organization and problem-solving skills
• Comfort learning and using restaurant/retail technology and business systems
• Ability to obtain any required food safety certifications
• Ability to stand up to 8 hours per shift
• Ability to lift up to 30 pounds regularly and up to 50 pounds with assistance
• Ability to work nights and weekends

Nice to have

• Familiarity with commercial convection ovens
• Proficiency with MS Outlook, Excel and MS Teams
• Experience hiring with an Applicant Tracking System

Benefits

• Competitive base pay plus monthly bonus
• $50 per month cell phone data stipend
• Medical, dental, vision and pet insurance
• 401K with contribution match
• 2 weeks paid vacation
• 2 paid Insomnia Personal Days of Wellness
• Paid sick leave
• Cookie College learning and training platform
• Early wage access (get paid the next day)
• Employee discount (free cookies)
• Career development and advancement opportunities

Before you apply

• Employment is contingent on background checks, employment verification and other pre-employment requirements permitted by law
• Ability to obtain any required food safety certifications applicable to the location

About the company

Insomnia Cookies was founded in a college dorm room and now has over 350 stores globally. It runs a bakery and delivery concept known for warm cookies available all day and late into the night.