Shift Lead

The role

You will lead the bakery on your shift and work alongside your Cookie Crew. You will bake and pack orders, coach teammates, and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift, with an exceptional guest experience from start to finish.
• Bake, package and prepare orders while providing excellent guest service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks to run efficiently and meet guest demand.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate important updates and partner with store leadership.
• Jump in wherever needed to help your team succeed.

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform the essential functions of the position, with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Regularly reach, bend, stoop, twist, kneel and lift
• Regularly lift, carry, push and pull up to 30 pounds; occasionally lift up to 50 pounds with assistance
• Use hands and fingers to handle bakery equipment, food and a point-of-sale system
• Work around varying temperatures, including ovens, freezers and refrigeration units

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Employment is contingent on successful completion of background checks, employment verification and other pre-employment requirements permitted by law
• Must be 18 or older
• Must be able to obtain any required food safety certifications for the location

About the company

Insomnia Cookies was founded in a college dorm room and now operates over 350 stores globally. It is a bakery and delivery brand known for warm cookies available all day and late into the night.