Regional Director of Operations

The role

You will own the performance of 70+ Insomnia bakeries across your region, including sales, profitability, operations, guest experience and people results. You will coach and develop District Managers and Area Managers and spend regular time in the bakeries with leaders and guests.

What you will do

• Deliver the region's business plan, with accountability for sales, profitability, labor, COGS, operating income, EBITDA, guest experience and operational targets across 70+ bakeries.
• Use P&Ls, performance data, guest insights and field observations to find what drives results and where opportunities and risks are.
• Set regional priorities and turn company goals into plans District Managers can execute.
• Diagnose underperformance, find root causes and hold leaders accountable for sustained improvement.
• Lead, coach and develop District Managers who own their businesses and results.
• Build a deep bench and strong succession pipeline across the region, and partner with People on high-potential talent.
• Set a high bar for product quality, food safety, cleanliness, speed of service and hospitality.
• Visit bakeries and markets to observe operations, coach leaders and talk with guests and team members.
• Turn company strategy and innovation into consistent field execution.
• Partner with Marketing, Finance, Digital, Supply Chain, People and Development on new products, programs, technology and bakery openings.

Required qualifications

• 10+ years of progressive multi-unit restaurant, retail or hospitality operations experience.
• 5+ years leading multi-unit field leaders such as Regional Directors, District Managers or equivalent.
• Proven success leading a large, geographically dispersed business with full P&L accountability across multiple markets.
• Experience operating within small to mid-sized, high-growth companies.
• Strong business and financial acumen across sales, EBITDA, labor, COGS, budgeting, forecasting and expense management.
• A proven leader of leaders who sets expectations, coaches and builds accountability.
• Demonstrated success building teams, developing high-potential talent and promoting from within.
• Ability to use data to diagnose performance and turn insights into action.
• Experience leading through growth and change.
• Strong communication, relationship-building and influencing skills across field teams, senior leadership and cross-functional partners.
• Ability to travel approximately 50–70%, including regular overnight travel.
• Ability to work a flexible schedule, including evenings, late nights, weekends and holidays.

Nice to have

• Restaurant, QSR or high-volume food service experience.
• Experience overseeing 50+ locations.
• Bachelor's degree (equivalent relevant leadership experience will be considered).

Before you apply

• Ability to travel approximately 50–70%, including regular overnight travel, is required.
• Reasonable accommodation is available during the application and hiring process on request.

About the company

Insomnia Cookies was founded in a college dorm room by Seth Berkowitz and is known for warm cookie delivery all day and late into the night. It has over 300 stores globally and is headquartered in Philadelphia, Pa.