Store Operations Manager

The role

You will run the day-to-day operation of an Insomnia Cookies bakery. You will hire, coach and develop a team of Shift Leaders, Cookie Crew and Delivery Drivers, and own the bakery's sales and operational results.

What you will do

• Own the day-to-day operation of the bakery and make sure every shift is staffed and set up.
• Maintain standards for cookie quality, speed, accuracy, cleanliness and food safety.
• Own scheduling and labor, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation and shrink.
• Set the standard for hospitality and coach the team to deliver friendly, fast service.
• Hire, onboard, coach and develop Shift Leaders, Cookie Crew and Delivery Drivers.
• Develop Shift Leaders who can lead shifts, coach teams and solve problems.
• Track sales and key performance measures and take action to hit goals.
• Work with the District Manager and field leadership to solve problems and improve the bakery.
• Run local marketing activities that build awareness, traffic and sales.

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality or another fast-paced customer-facing environment.
• Availability for 2-3 mid-to-late shifts from Thursday to Sunday.
• A hands-on, player-coach leadership style.
• A track record of hiring, coaching, developing and retaining teams.
• A natural sense of hospitality and commitment to an exceptional guest experience.
• Strong business acumen and the ability to set priorities and turn goals into action.
• Strong communication, organization and problem-solving skills.
• Comfort learning and using restaurant or retail technology and business systems.
• Ability to obtain any required food safety certifications for the location.
• Ability to perform the essential functions with or without reasonable accommodation.
• Ability to stand for up to 8 hours per shift and lift up to 30 pounds regularly, with occasional lifts up to 50 pounds with assistance.
• Ability to work nights and weekends.

Benefits

• Competitive base pay plus quarterly performance bonus opportunity.
• Monthly cell phone stipend.
• Early wage access, with pay available the next day.
• Employee discount on cookies.
• Career development and advancement opportunities.
• Medical, dental and vision benefits.
• 401k company match, beginning 30 days after employment.

Before you apply

• Employment is contingent on successful background checks, employment verification and other pre-employment requirements permitted by law.
• Food safety certifications may be required for the location.

About the company

Insomnia Cookies was founded in a college dorm room by Seth Berkowitz and has grown to over 350 stores globally. The company combines a bakery and delivery concept with a loyal following of cookie fans.