Shift Leader

The role

As a Shift Leader at the St. Paul store, you lead the bakery during your shift. You bake, package and prepare orders, coach the Cookie Crew, and keep operations running smoothly.

What you will do

• Lead bakery operations during your shift and deliver a good guest experience from start to finish.
• Bake, package and prepare orders while providing customer service.
• Coach and motivate Cookie Crew members with direction, feedback and support.
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning.
• Help maintain standards for product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate important updates and work with store leadership.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment and follow safe food handling practices.
• Jump in wherever needed to help the team.

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused role
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude and passion for exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to lift up to 40 lbs.
• Ability to stand and walk for up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 lbs. regularly and up to 50 lbs. with assistance
• Ability to work around ovens, freezers and refrigeration with varying temperatures
• Legally eligible to work in the United States

Nice to have

• Point of Sale systems experience
• Outgoing, friendly and patient demeanor
• Detail focused and results-oriented

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible part-time schedules
• Paid vacation and sick time off
• Pet insurance
• Interactive training and mentorship
• Job stability with a growing company
• Growth and promotion opportunities
• Employee discount
• Free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States
• Employment is contingent on background checks and employment verification

About the company

Insomnia Cookies started in a college dorm room and now runs over 350 stores globally. It is a bakery and delivery brand known for warm cookies available day and night.