Shift Lead

The role

As a Shift Lead, you will run the bakery during your shift, day or night, and lead the cookie crew. You will support store leadership, delegate tasks, and keep the store clean and safe for guests and staff.

What you will do

• Provide excellent customer service and quality products to guests
• Support store leadership and maintain operations during your shift
• Communicate pertinent information and monitor production efficiency
• Hold the team accountable to company standards and procedures
• Help train and coach team members
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning
• Work alongside the Cookie Crew
• Keep a safe, clean working environment and follow safe food handling practices
• Manage cash handling and deposits

Required qualifications

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management and people skills
• Outgoing, friendly and patient
• Detail focused and results-oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

Benefits

• Flexible part-time work schedules
• Pay on Demand: get earned wages at the end of the day
• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Job stability with a rapidly growing company
• Growth and promotion opportunities
• Fun, exciting team environment
• Employee discount
• Free cookies with every shift

Before you apply

• Must be 18 years or older to be employed
• Must be legally eligible to work in the United States

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 300 stores globally. It is headquartered in Philadelphia, Pa.