Shift Leader

The role

As the leader on duty, you will run bakery operations during your shift and keep the guest experience high. You will bake and package orders, coach the Cookie Crew, and handle cash and register accountability.

What you will do

• Lead bakery operations during your shift for an exceptional guest experience
• Bake, package and prepare orders while giving good guest service
• Coach and motivate Cookie Crew members with direction, feedback and support
• Prioritize and delegate tasks to meet guest demand
• Help maintain product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Jump in wherever needed to help your team succeed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality or another customer-focused environment
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for guest experience
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Ability to perform the essential functions with or without reasonable accommodation
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 pounds regularly; occasionally up to 50 pounds with assistance
• Reach, bend, stoop, twist, kneel and lift frequently
• Work around ovens, freezers and refrigeration with varying temperatures
• Operate kitchen equipment safely and use a point-of-sale system

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 years of age or older
• Employment is contingent on background checks, employment verification and other pre-employment requirements permitted by law
• Food safety certifications may be required for the location
• Complies with Philadelphia's Fair Chance Regulations

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. It is an Equal Opportunity Employer.