Shift Lead

The role

You will lead the bakery during your shift at the Lynchburg store. You will bake, package and prepare orders, coach the Cookie Crew, and keep service and food safety standards.

What you will do

• Lead bakery operations during your shift.
• Bake, package and prepare orders while giving exceptional guest service.
• Coach and motivate Cookie Crew members.
• Prioritize and delegate tasks to meet guest demand.
• Help maintain product quality, food safety, cleanliness and speed of service.
• Handle cash management, register accountability and deposits.
• Communicate updates and partner with store leadership.
• Monitor production efficiency and hold the team to company standards.

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused environment.
• Strong communication, organization and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for exceptional guest experiences.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications for the location.
• Ability to lift up to 40 lbs.
• Ability to stand and walk up to 8 hours per shift.
• Ability to lift, carry, push and pull up to 30 lbs regularly, and up to 50 lbs with assistance.
• Ability to work around ovens, freezers and refrigeration units.
• Ability to use a point-of-sale system.
• Legally eligible to work in the United States.

Nice to have

• Point of Sale systems experience.
• Outstanding time management and people skills.

Benefits

• Flexible part-time schedules.
• Pay-on-Demand, with daily pay for the previous day's shift earnings.
• Paid vacation and sick time off.
• Interactive training and mentorship.
• Pet insurance.
• Job stability with a growing company.
• Growth and promotion opportunities.
• Employee discount and free cookies with every shift.

Before you apply

• Must be 18 or older.
• Must be legally eligible to work in the United States.
• Employment is contingent on background checks and employment verification.

About the company

Insomnia Cookies was founded in a college dorm room and runs bakery and delivery stores with over 350 locations globally. It is known for its warm cookies available all day and late into the night.