Store Operations Manager (GM)

The role

You will manage the day-to-day operation of an Insomnia Cookies bakery. You will hire, coach and develop your team, deliver a strong guest experience, and drive sales and operational results.

What you will do

• Own the day-to-day operation of your bakery and make sure every shift is staffed and set up for success.
• Maintain high standards for cookie quality, speed, accuracy, cleanliness, and food safety.
• Own scheduling and labor, balancing team needs with business needs.
• Manage ordering, inventory accuracy, product rotation, shrink, and bakery controls.
• Set the standard for hospitality and coach your team to deliver friendly, fast service.
• Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.
• Develop Shift Leaders who can lead shifts, coach their teams, and solve problems.
• Take ownership of your bakery's sales and key performance measures.
• Partner with your District Manager and field leadership to solve problems and improve the bakery.
• Execute local marketing activities that drive awareness, traffic, and sales.

Required qualifications

• 3+ years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
• Availability for 2–3 mid-to-late shifts from Thursday to Sunday.
• A hands-on, player-coach leadership style.
• A track record of hiring, coaching, developing, and retaining teams.
• A natural sense of hospitality and commitment to an exceptional guest experience.
• Strong business acumen and the ability to turn goals into action.
• Strong communication, organization, and problem-solving skills.
• Comfort learning and using restaurant or retail technology and business systems.
• Ability to obtain any required food safety certifications for the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Ability to stand and walk for up to 8 hours during a shift.
• Ability to lift, carry, push, and pull up to 30 pounds regularly and up to 50 pounds occasionally with assistance.

Benefits

• Competitive base pay plus quarterly performance bonus opportunity
• Monthly cell phone stipend
• Early wage access (get paid the next day)
• Employee discount (free cookies)
• Career development and advancement opportunities
• Comprehensive benefits: medical, dental, and vision
• 401k company match, beginning 30 days after employment

Before you apply

• Employment is contingent on successful completion of background checks, employment verification, and other pre-employment requirements permitted by law.
• Nights, weekends, and holidays are a regular part of the job.

About the company

Insomnia Cookies was founded in a college dorm room and now has over 350 stores globally. It is known for its bakery and delivery concept, with cookies served warm all day and late into the night.