Cookie Crew

The role

You will greet and serve guests at the front of the store, take and check their orders, and handle payments. You will also bake and package cookies and keep the bakery clean.

What you will do

• Greet guests and take their orders according to procedure
• Help customers understand menu items and repeat orders for accuracy
• Bake cookies, brownies, ice cream and other treats to Insomnia's quality standards
• Accurately prepare in-store, pickup, delivery and online orders
• Operate the register and process guest transactions with no shortages or overages
• Keep the bakery clean, stocked, organized and food-safe
• Resolve guest concerns with empathy, working with your Shift Leader when needed
• Help teammates and keep the line moving wherever needed

Required qualifications

• Must be 18 years of age or older
• Ability to obtain any required food safety certifications for the location
• Must be able to work nights, weekends and holidays
• Must be able to lift up to 40 lb boxes of product
• Great communication, organizational and math skills
• Personable, genuine, outgoing demeanor
• Customer service focus and a willingness to exceed guest expectations
• Legally eligible to work in the United States
• Stand and walk for up to 8 hours per shift
• Lift, carry, push and pull up to 30 lb regularly and up to 50 lb with assistance
• Work around ovens, freezers and refrigeration units and cleaning chemicals

Nice to have

• At least 6 months of experience in a customer service focused role

Benefits

• Flexible part-time schedules
• Pay-on-Demand: get paid daily for your total shift earnings from the day before
• Early Wage Access
• Paid vacation and sick time off
• Pet insurance
• Interactive training and mentorship
• Job stability with a growing company
• Growth and promotion opportunities, including Shift Leader and bakery leadership roles
• Employee discount and free cookies with every shift

Before you apply

• Must be 18 or older
• Must be legally eligible to work in the United States
• Background checks and employment verification are required
• Food safety certification may be required for the location

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. The brand is known for warm cookies delivered all day and late into the night.