Shift Lead

The role

You will lead a shift at a bakery store, guiding the team and making sure orders, baking, cashiering, packaging and cleaning run well. You will also support store leadership, train and coach team members, and handle cash and deposits.

What you will do

• Provide excellent customer service and quality products to all guests.
• Support store leadership by maintaining operations during your shift and communicating pertinent information.
• Monitor production efficiency and hold the team accountable to company standards and procedures.
• Assist in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning while leading the cookie crew.
• Work alongside the Cookie Crew.
• Provide a safe, clean working environment and follow safe food handling practices.
• Manage cash handling and deposits.

Required qualifications

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management and people skills.
• Outgoing, friendly and patient.
• Detail focused and results-oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.
• Must meet all food safety standards set by Insomnia Cookies and local public health regulations, including HEP-A vaccination on first day of work or within 30 days of employment.

Benefits

• Flexible part-time work schedules.
• Paid vacation and sick time off.
• Interactive training and mentorship.
• Pet insurance.
• Job stability with a rapidly growing and reputable company.
• Achievable growth and promotion opportunities.
• Fun, exciting team environment.
• Employee discount and free cookies with every shift.

Before you apply

• Must be 18 years or older.
• Must be legally eligible to work in the United States.
• HEP-A vaccination required on first day of work or within 30 days of employment.

About the company

Insomnia Cookies was founded in a college dorm room and is known for its bakery and delivery concept. It has over 300 stores globally and is headquartered in Philadelphia, Pa.