Shift Leader

The role

As a Shift Leader, you lead bakery operations during your shift and work alongside your Cookie Crew to deliver warm cookies and a good guest experience. You bake and pack orders, coach teammates, and keep the bakery running smoothly.

What you will do

• Lead bakery operations during your shift, ensuring an exceptional guest experience
• Bake, package, and prepare orders while providing guest service
• Coach and motivate Cookie Crew members with direction, feedback, and support
• Prioritize and delegate tasks to keep operations efficient and meet guest demand
• Help maintain standards for product quality, food safety, cleanliness, and speed of service
• Handle cash management, register accountability, and deposits
• Communicate updates and partner with store leadership
• Jump in wherever needed to help your team succeed

Required qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
• Strong communication, organization, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Positive attitude with a passion for delivering exceptional guest experiences
• Must be 18 years of age or older
• Ability to obtain any required food safety certifications applicable to the location
• Stand and walk for up to 8 hours per shift
• Lift, carry, push, and pull up to 30 pounds regularly; occasionally up to 50 pounds with assistance
• Frequently reach, bend, stoop, twist, kneel, and lift
• Work around ovens, freezers, and refrigeration units at varying temperatures
• Read order screens, recipes, and safety information

Benefits

• Competitive hourly pay
• Early Wage Access (get paid the next day)
• Flexible scheduling
• Employee discount (free cookies)
• Opportunity to develop leadership skills and grow your career

Before you apply

• Must be 18 years of age or older
• Employment is contingent on successful background checks and employment verification
• Any required food safety certifications must be obtained

About the company

Insomnia Cookies is a bakery and delivery brand founded in a college dorm room, with over 350 stores globally. The company is an Equal Opportunity Employer.