Shift Lead

The role

You will lead bakery operations during your shift, baking, packing orders and serving guests. You will also coach and direct the Cookie Crew team and keep the store running to standard.

What you will do

• Lead bakery operations during your shift for a good guest experience
• Bake, package and prepare orders while serving guests
• Coach and motivate Cookie Crew members with direction and feedback
• Prioritize and delegate tasks to meet guest demand
• Maintain standards for product quality, food safety, cleanliness and speed of service
• Handle cash management, register accountability and deposits
• Communicate updates and partner with store leadership
• Support store leadership in training and coaching team members
• Ensure safe, clean working conditions and safe food handling
• Other duties as assigned

Required qualifications

• At least 1 year of experience in retail, restaurant, hospitality or another customer-focused role
• Strong communication, organization and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment
• Must be 18 years of age or older
• Ability to lift up to 40 lbs
• Ability to stand and walk up to 8 hours per shift
• Ability to lift, carry, push and pull up to 30 pounds regularly, and up to 50 pounds occasionally with assistance
• Ability to work around ovens, freezers and refrigeration units
• Ability to read order screens, recipes and safety information
• Ability to perform essential functions with or without reasonable accommodation
• Legally eligible to work in the United States
• Ability to obtain any required food safety certifications for the location

Nice to have

• Point of Sale systems experience
• Outgoing, friendly and patient manner
• Detail focused and results-oriented

Benefits

• Paid vacation and sick time off
• Interactive training and mentorship
• Pet insurance
• Employee discount and free cookies with every shift
• Early Wage Access (get paid the next day)
• Achievable growth and promotion opportunities
• Job stability with a rapidly growing company
• Flexible part-time schedules

Before you apply

• Must be 18 years or older
• Must be legally eligible to work in the United States
• Employment is contingent on background checks and employment verification
• May need to obtain food safety certifications applicable to the location

About the company

Insomnia Cookies is a bakery and delivery brand with over 350 stores globally. It was founded in a college dorm room and is known for warm cookies delivered all day and late into the night.